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Pre-Order Policy

  • Ship dates will vary for pre-ordered items.
  • Release dates shown are approximate and are subject to change.
  • WE DO NOT SHIP UNTIL ALL ITEMS IN YOUR ORDER ARE AVAILABLE and suggest placing separate orders if you'd like to receive your in-stock items before pre-ordered items.
  • A 20% CANCELATION FEE will be imposed on canceled pre-orders.

Q. Why should I pre-order?
A. Place your pre-order today to avoid getting sold out of our latest and most popular products! By pre-ordering with us, you are being placed on our list of priority customers for that particular item.
Q. When will I be charged for pre-orders?
A. You will be charged immediately upon completion of the checkout process.
Q. Where’s my pre-order? I’ve seen the same items showing up at other stores already.
A. We do not always receive our shipments at the same time as some of our competitors. Unfortunately, we don't have any control over the allocation process of our distributors. Sometimes we receive our stuff earlier, sometimes around the expected release date (release dates are not always accurate and are subject to change), and sometimes a little later. Because of this, we can never promise shipping dates on pre-ordered items.
Q. When will my pre-order ship?
A. We promise to ship in-stock items within 3 business days. Tracking info is emailed, as soon as orders are shipped.
Q. What if my order consists of both in-stock & pre-ordered items? 
A. Orders containing both in-stock, as well as pre-ordered items, will not ship until all of your items have been received into our inventory. In order to avoid delays in receiving your in-stock items, we strongly suggest placing separate orders.
Q. Does pre-ordering guarantee that I will receive my items?
A. In most cases, yes. There are however, some rare instances, where we might not be able to fulfill your order. This doesn't happen very often, but if it does, we will notify you ASAP and provide you with a full refund. See examples below:
   • The manufacturer announces that the particular items have either been discontinued or production has been canceled.
   • Our distributors are unable to allocate quantities to us due to the exclusivity or extremely limited nature of the items.

   • The items that you have pre-ordered have arrived to us damaged and are no longer available for re-order.

Q. Am I able to cancel my pre-order?
A. Pre-orders may be canceled, however are subject to a 20% cancelation.

Still have questions?
Whether you're thinking about pre-ordering or you've already placed an order with us and would like to check it's status, please do not hesitate to call or contact us at, we're here to help.