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FAQ / Exchanges & Returns


Q. What is the MadVault?
A.  The MadVault is where you'll find our less common and harder to find items. Make sure to visit frequently, as it is updated often with new inventory. A few examples of what can be found in the MadVault are:
   • "Grails"
   • Limited Edition Chases
   • Store/Retailer Exclusives
   • Vaulted Items
*All product and company logos/names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.*
Q. Why are some items, that are the same, priced differently?
A. While some items may seem identical at first glance, there are various factors that may result in pricing differences, with item condition being the most common. Additionally, some of our items may be from consignment customers, which means that they've been priced by different individuals. One seller may have a different asking price than another.
Q. Are both your inventory and prices the same in-store vs. online, and vice versa? 
A. Yes, 99.9% of the time, in-store vs. online inventory and prices are consistent with each other. (please note that we reserve the right to change/adjust our prices at any time)
Q. Why has my order been cancelled and refunded?
A.  In the rare event that we are unable to fulfill your order, we will contact you and provide you with an explanation. A few reasons why we might not be unable to fulfill your order, may include but are not limited to:
   • System error, inventory issues, high risk/fraudulent order, etc...
   • Please note that we reserve the right to cancel orders at any time.

We will gladly accepts returns, if you are not completely satisfied with your purchase.
   • Proof of purchase required.
   • Must be made within 14 days.
   • Merchandise can either be exchanged or returned for store credit. No cash refunds.
   • Items must be returned in their original packaging and/or in the same condition in which they were purchased.
   • Please note that consignment items are final sale.

Pre-orders may be cancelled, however a 20% cancellation fee will be imposed.

If we've made a mistake, such as sending the wrong item, please contact us at within 14 days of receiving the item(s) and we will begin processing your exchange at no additional cost to you.
   • Photos of the incorrect item(s) may be required.
   • Items must be in the original, factory-sealed packaging and in the same condition that they were received.
   • Products that have been opened, tampered with, played with or altered, will not be eligible for return.