FAQ: Shipping

HOW WE SHIP
Every order is packaged with extra care. Shipping materials we use may include, but are not limited to the following:
   • Bubblewrap/Packing Paper/Air Cushioning
   • 200# Test Corrugated Boxes
     — 60% stronger bursting strength.
     — Recommended for shipping up to 40 lbs.
     — 200# test boxes withstand 200 lbs/sq.in. of side wall pressure before bursting.
   • 32 ECT: Corrugated Boxes
     — Recommended for shipping up to 30 lbs.
     — 32 ECT boxes withstand 32 lbs/linear inch of stacking weight before crushing.
   • Purchase our Premium Pop! Protectors for added protection!


DELIVERY & RATES
   • Most in-stock items are shipped within 1-3 business days. Please note that we do not ship on Sundays and National Holidays.
   • We utilize CCS (Carrier Calculated Shipping) to determine shipping costs. Rates and delivery times will vary depending on weight and shipping destination. 
   • We are not responsible for any customs/duty/import/taxes/etc charges that may incur.

DAMAGE & LOSS
   • All orders are shipped via a third party carrier. Because we do not have any control over how carriers will handle your package, please be aware that risk of damage and/or loss may occur.
   • If your package arrives damaged by the carrier, or has been lost in transit, please contact us as soon as possible so that we can assist in resolving the issue.

REFUSED & UNDELIVERABLE PACKAGES
   • Packages returned due to an incorrect address provided or refused delivery are subject to a 20% restocking fee.
   • Costs for reshipped packages will be billed to the purchaser.

REPLACEMENT REQUESTS
   • Replacement for sold out items are not always available.
   • Due to the limited nature of some of our products, we cannot guarantee that the item(s) can be replaced.
   • If we are unable to replace your item(s), store credit will be issued.