FAQ: Shipping

HOW WE SHIP

Every order is packaged with extra care. Shipping materials we use may include, but are not limited to the following:

• Bubblewrap/Packing Paper/Air Cushioning

• 32 ECT Corrugated Boxes

     — Recommended for shipping up to 30 lbs.
     — ECT (Edge Crush Test) Refers to Stacking Strength.
     — Able to withstand 32 lbs/linear inch of stacking weight before crushing.

• Purchase our Premium Pop! Protectors for added protection!

DELIVERY & RATES

• Most in-stock items are shipped within 1-3 business days. Please note that we do not ship on Sundays and National Holidays.

• We utilize CCS (Carrier Calculated Shipping) to determine shipping costs. Rates and delivery times will vary depending on weight and shipping destination.

• We are not responsible for any customs/duty/import/taxes/etc charges that may incur.

DAMAGE & LOSS

• All orders are shipped via a third party carrier. Because we do not have any control over how carriers will handle your package, please be aware that risk of damage and/or loss may occur.
• If your package arrives damaged by the carrier, or has been lost in transit, please contact us as soon as possible so that we can assist in resolving the issue.

REFUSED & UNDELIVERABLE PACKAGES

• Packages returned due to an incorrect address provided or refused delivery are subject to a 20% restocking fee.
• Costs for reshipped packages will be billed to the purchaser.

REPLACEMENT REQUESTS

• Replacement for sold out items are not always available.

• Due to the limited nature of some of our products, we cannot guarantee that the item(s) can be replaced.

• If we are unable to replace your item(s), store credit will be issued.